ChatBot versus Telephony

A webinar by Andrej Godina, Julian Mead and Chris Owen
Inform Communication Ltd, Inform Communications Ltd

04 November 2019, 10:00 AM

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About this webinar

Providing Digital Transformation and Customer Contact Solutions to Local Government for over 30 years. It is believed that AI will soon manage 85% of all Customer enquiries and Inform will show you how to create effortless Customer Experiences and reduce agent pressure with our range of bespoke, plug-and-play contact solutions. We will also show you how Artificial Intelligent enabled Chatbots, Email-Self Service, Telephony, SMS solutions and more can be implemented in as little as 6 weeks. Inform will walk you through a journey of Digital Transformation including some killer tips on how clever automation can be used to influence customer behaviour and actually achieve your channel shift targets.

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