How Emotion drives Online Customer Experience and Marketing

A webinar by Stuart Banbery
Marketing Director, Orlo

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About this webinar

Emotion drives 100% of our behaviours. If we can inspire positive emotions with our customers across digital customer experience and marketing touchpoints, we can begin to influence behaviour at scale. This webinar will explain the psychology of emotion management - a rapidly-growing new area of online CX and marketing. Join us as we share behind the scenes secrets, stories, and successful strategies from some of the world's leading brands.

The Emotive Online CX Trends 2019 Guidebook

The Emotive Online CX Trends 2019 guidebook outlines why emotion drives all behaviours and how you can harness it to supercharge sales and support, while also offering a snapshot of what leading European enterprise brands will be focussing on for 2019.

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Stuart Banbery

Experienced Marketer with roles spanning multiple industries. Currently helping to drive brand awareness and growth strategies at SaaS company Orlo, an online engagement ecosystem used by hundreds of leading global brands, including Ocado, Mercedes-Benz Retail, Admiral Insurance, National Express, and Companies House.

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