Customers now live in the majority in a digital world, influenced by the high bar set by new cloud born entrants such as Amazon and Uber who deliver an engagement that changes the expectation. We are never going back and continue to see more disruptive challengers appearing changing what customers demand from their customer experience. Personalisation and speedier journeys are expected across multi-channels.
How and what do you need to know and do to continue to retain your clients and compete in this new buyer dynamic. What technologies enable a change in your delivery to remain relevant? Here speaker Ian Moyse discusses this scenario and why and how you must look to change and why do it now!