Meeting the Expectations of the 2020 Customer

A webinar by Ian Moyse
EMEA Sales Director , Natterbox

07 November 2019, 11:00 AM

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About this webinar

Customers now live in the majority in a digital world, influenced by the high bar set by new cloud born entrants such as Amazon and Uber who deliver an engagement that changes the expectation. We are never going back and continue to see more disruptive challengers appearing changing what customers demand from their customer experience. Personalisation and speedier journeys are expected across multi-channels.

How and what do you need to know and do to continue to retain your clients and compete in this new buyer dynamic. What technologies enable a change in your delivery to remain relevant? Here speaker Ian Moyse discusses this scenario and why and how you must look to change and why do it now!

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Ian Moyse

Ian is recognised as an industry cloud influencer and holds a variety of certifications, endorsements and awards to his name including BESMA awarded as UK Sales Director of the Year.

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