Covid 19 has had a monumental impact on our communities’ wellbeing and access to services, with residents feeling disconnected from everyday life, unable to socialise and unable to participate. The pandemic has resulted in a shift in the way digital inclusion is conceived, where access to digital technology and skills are no longer seen as luxuries, but key enablers in satisfying basic human needs. This is why the TechMates programme was introduced in Wigan to try and solve some of these problems and allow residents to get back to some kind of normality.
Through collaborative working with partners, volunteers and neighbourhood teams and identifying vulnerable residents who might benefit from the service the most, there has been a great deal of success to get some of these residents digitally connected.
The following presentation provides an overview of the digital inclusion work being done to make this possible and showcases some of the success stories that the TechMates service has delivered.
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