What has it really been like for civil servants working during the pandemic? The Northern Ireland Civil Service (NICS) Innovation Lab used a novel digital platform called Typeform to deliver an interactive qualitative survey to a random sample of civil servants across the NICS. The survey used techniques designed to encourage meaningful reflection, and we found that staff were open and honest about their experiences. During this talk, we will present an overview of the highs and lows of life working during the pandemic and outline recommendations for the future.
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